Herts Party Hire

info@hertspartyhire.com

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Frequently Asked Questions

Will my soft play package fit?

Soft play can be adjusted to fit most reasonably sized spaces, you will need a clear 4ft by 4ft space for the ball pool and each mat will require a space of 2ft by 2ft.

Do I need to set up equipment?

No, we will set up and take down all equipment for you, all we require is that you pack away ball pool balls prior to our arrival. Please allow at least 45 minutes at the beginning and end of your party for us to set up and pack away.

How do I book soft play?

Contact us for available dates by filling out the online form, emailing info@hertspartyhire.com or by calling 07943873674.

What happens if I need to cancel?

There is no cancellation charge for soft play hire up until 24 hours before your booking. After this time we will require full payment.

What ages is the equipment suitable for?

Soft play is suitable for ages 0-5, some of the soft play equipment is not suitable for babies or young toddlers.

Can you do custom packages?

Yes, please contact us with your requirements using the online form.

Can I hire for 2 days?

Yes, we can apply a 20% discount to the total price if you hire an item for 2 days.

Are you insured?

Yes, Herts Party Hire have £1m public liability insurance.

Can I use soft play outdoors?

Soft play can be used outdoors between May - August in dry, still weather. Soft play must not be used on wet ground.

What if it rains?

Soft play equipment must be covered or brought indoors if it rains.

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